Terms and conditions of our website
We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using our website, you signify your agreement to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use our website.
Some of our products and services are supplied by our third party suppliers and when you purchase products or services from those suppliers, their terms and conditions will apply. The products and services affected will be indicated in specific product details area.
Access to website content / copyright
We have links to other websites that are owned and operated by affiliate companies. Unless otherwise noted, the design and content featured on our website are all intellectual property that is owned, controlled or licensed by us. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission. Any person is authorised to view, copy, print and distribute content on our website subject to the following conditions: the page is used only for information and non-commercial purposes; and that any copies of, or extracts from, the website must include this copyright notice.
You may not systematically extract and/or utilise parts of the content of our website and in particular, you may not utilise any data mining, robots or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any parts of this website without our prior written permission. You may not create and/or publish your own database that features content on this website (e.g. our prices and product listings) without our prior written permission.
You are granted a limited and non-exclusive right to create a hyperlink to the homepage of II2 Service as long as the link does not portray us, our affiliates or our/their products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any of our logos or other proprietary graphic or trademark as part of the hyperlink without our prior written permission.
Please be aware that each of the various trademarks, product names, company names and corporate identities represented on our website are the property of the individual companies, used by us with their permission, and are not to be reproduced or used without the express permission of its owner.
If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorized persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. We shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep your password and account protected.
Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.
We reserve the right to refuse access to our website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our website. In effect, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from your use of or inability to access our website.
Our goal is to keep our website fresh and exciting. We create timely editorial to replace content that becomes outdated or out-of-season and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our site, may greatly affect the colours you actually see on the screen. We cannot be held responsible for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any colour, texture, or detail of merchandise will be accurate/the same as the actual product.
Third party links
To provide a greater range of goods we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, we are not liable in respect of your use of these websites and resources.
Terms and conditions of sale
Acceptance of your order
We will not accept your order until such time that you are emailed to say that the products you have ordered have been dispatched or, in respect of any services, begun. Once you receive such an email, we will be contracted to you and your contract will be concluded upon delivery of the products or completion of the services. Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products or services have been dispatched or begun. Placing an order does not constitute a contract with us until we confirm the products as despatched or services begun.
We reserve the right not to accept your order for any reason whatsoever including, but not limited to, payment problems, product availability and product price or description error.
Quantity restricted products
Some of our products are restricted to a maximum number of units that you may order. If you select more than the maximum number allowed, we will have to cancel part of your order. If you select more than the allowed number of units, we will have to cancel that part of your order, which exceeds the maximum allowed. In the event that this happens, one of our customer service team will contact you and you will receive a full refund for those items which we are unable to send you. We apologize in advance for any inconvenience this may cause you.
We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, we will be unable to reimburse you the discount once the order has been placed. If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact us(click to contact us).
If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to despatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.
We have a wide range of delivery options and timescales, and charges will vary dependent on the type of product or service ordered. Full details can be found in our Shiping&return pages. Some items may be subject to different charges or timescales.
Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order or collected in store when the risk will pass to you immediately.
Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.
Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. If the international delivery is outside the EU, it is advisable to keep your total basket value below the customs duty threshold of the destination country. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Please also note that for international deliveries: any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements.
Purchases will be completed in the currency you selected. If the currency of your bank or credit card provider is other than selected currency, then the current exchange rate will applied. Your bank may charge an administration fee. Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.
You may cancel your order immediately after placing it by calling our customer services team on 02078855214 or send us email within 12 hours before we dispatch your products. We are unable to provide a refund of the delivery charges where only part of your order is being cancelled.
You may cancel your contract in respect of the following items provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, duvets, DVDs, fitness equipment. hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, PC software and videogames, perfumery, personal grooming products, pillows and swimwear. Hats must have the returns policy swing ticket still attached.
You cannot cancel your contract in respect of made to measure/order goods or perishable goods (e.g. custom design gift) unless they are faulty, damaged upon delivery or incorrect.
Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.
Online Refund Policy
We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them or try them on for size (this also includes the packaging where it forms part of the goods, for example, boxed garments and gift items). You must ensure that you return the original undamaged packaging along with the item/s you wish to return.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.
If you wish to return a product you have purchased from our website, except unrefundable product, you may do so within 14 days by post or courier from the day you receive the goods and we will refund you in full via the original payment method used. Where Gift Cards, Vouchers or eVouchers have been used as tender for an order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Cards or Vouchers. Any remaining balance will then be refunded to the payment card (if used). If you return your purchase after this period but within 28 days we will issue you with a House of Fraser eVoucher to the value of the item. We are can only exchange products by post if the original is unused, original packed and postage is prepaid.
Delivery charges will only be refundable if you cancel your order with us within 12 hours after you place the order. Otherwise, delivery charges will only be refundable in the case of items that are faulty, damaged upon delivery or incorrect.
Where special conditions are attached to your purchase/order, this refund policy will not apply and the special conditions will take priority (e.g. furniture, carpets, and some products from some of our third party partners).
No refund or exchange will be given without a receipt or other proof of purchase.
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.
With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 28 day period, we reserve the right to not offer you a refund in full. We will instead return your purchase to you and prior to sending it out, we will charge you the delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.
Our online refund policy does not affect your statutory rights in respect of faulty or damaged goods.
II2 Service Gift Cards and Gift Vouchers, customized product and ‘free’ items cannot be returned within the terms of our refund policy. Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty or damaged goods.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.
We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.
Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not effect the validity or enforceability of the remaining provisions.
Updates and amendments
These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.